I can guarantee you won’t be expecting this!
Spoiler alert: your programme or service description is almost (note I said almost!!) as important as the rest of your contract put together. Legit.
Now I know that might come as a bit of a shock – especially from a commercial contracts lawyer – but in over 20 years of advising clients about their contracts, my experience tells me that when the chips are down, and a client has a wobble, this is often the aspect of your legal foundations that will either have you punching the air with relief, or experiencing the bitter pang of regret.
And that is because, when a client has a wobble and wants out/starts making noises about a refund, their usual starting place is with the complaint “you haven’t done what you said you were going to do…”
So when that happens, we want to make sure that you have headed the hassle off at the pass with a decent programme/services description. What we are looking for is:
If you make sure you put this in place you will be setting yourself up for success (and sheer relief!) in the future.
Now you know how important this is, don’t stop here – I offer a range of contracts written especially for coaches. And if you are keen to get all your legal essentials in place, check out my Legal Essentials Bundle.