How can I avoid refund requests from my clients? And how can I protect myself if things go wrong?

3 simple things you can do to improve your position 100%

So, you did all the soul searching work on finding out what your why is.  You created your business to allow you to follow your true purpose.  You nailed your message to speak to your ideal customer.  You spent long days and nights creating your programme.  And you actually have some clients!

You should be feeling on top of the world, but you can’t shake this underlying feeling of worry which is spoiling the fun.  You feel vulnerable and exposed and it’s stopping you doing your best work.  

You are not alone in this, my friend.  I have heard this from my clients many times and two of the main reasons for this underlying yucky feeling (technical term!) are:

  • It has taken you so much time and effort to get your clients, you are now worried about them asking for a refund!
  • You feel the weight of your clients’ expectations – what if they are unreasonable?  What if...
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